If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. We are not responsible for parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Purely Trending will not be held liable to any lost or misroute parcels.
All items bought on sale are non refundable under any circumstances.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email (email@example.com) or through submitting a ticket at our website https://purelytrending.com
RETURN TO SENDER PACKAGES: Purely Trending will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours and could take 7-14 days before the funds reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
Purely Trending reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us by contacting firstname.lastname@example.org